Frequently Asked Questions
Our Contact Information
- Tracking my order
- Associate/partner systems and programs
- Contact our Corporate Headquarters
- Interested in a career with us?
- Determination of sizes
- How do I know if a product is truly "exclusive"?
- Product availability
- If a product is not available, may it still be ordered?
- Ordering in advance
- What forms of payment are accepted?
- Will I have to pay taxes?
- May I pay with a Money Order or a Cashier’s Check?
- Buying orders (Purchase Orders)
- How may I check on the order’s status?
- Is there a way to verify the purchase?
- Do you offer price-match if another company offers the same product at a reduced cost?
- We offer a Price Guarantee of 110%!!!
- Is it possible to order from CouplesCostumes.com a different way than online only? I don’t like ordering via the Internet.
- How do I know about the availability of the product and what the actual cost will be?
- Specials: our Drop-Shipping program, and ordering wholesale!
- Special Quantity Order discounts!
- Resale certificates and Tax-Exempt Number status
- What is the SFI?
Delivery and handling
- Is same day shipping an option?
- When will I typically receive an order after it’s placed?
- Is international shipping available?
- What are the typical charges associated with shipping and handling?
- To what locations may my order be shipped?
- Does your company send orders to APO and FPO addresses?
Substitution and Return Department
- What are your policies governing returns?
- How do I need to package the items I wish to return?
- UPS Label Directions
- When will my refund be sent?
- Is it possible to exchange or substitute what I ordered?
- Is there any kind of security guarantee?
- Mailing list changes