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Many of our items come with our SimpleReturn guarantee. In short, this means that you can return your order for a refund or exchange as long as the item(s) are shipped back to us within 10 days and they comply with the following return guidelines.
Refunds cannot be given for the following: used items, worn items, altered items.
It is important to note that shipping charges, and taxes and duties on international items are NOT REFUNDABLE. The customer is responsible for all return shipping fees.
Please ensure that the product you are returning includes all of the necessary pieces/items before shipping it back to us, as any product which is missing items, has been worn, has been altered, or is in any other way modified will not be eligible for a refund.
There are a number of products or accessories which CANNOT be returned for a refund. These are:
There may be restocking fees up to 23% which are applicable due to the following circumstances:
Certain items may be returned ONLY IF THEY ARE STILL ENCLOSED IN THEIR UNOPENED, SEALED PACKAGING. This is to protect the safety of our customers.
These consist of the following:
Please note: Due to potential changes in a manufacturer’s design or production line, a costume style may be altered or modified without prior notice. Such changes, no matter how great or slight, are unfortunately completely beyond our control. You are free to return any item which does not meet your satisfaction, and we apologize for any dissatisfaction and/or inconvenience.
If your return fits the above guidelines, please ship your return to:
MAKE SURE TO INCLUDE YOUR ORDER # INSIDE OF THE PACKAGE
930 W 1675 S
Lehi UT 84043
In order to ensure that your particular return may be refunded, please carefully read our return policy.
If it meets the criteria, then you must utilize a traceable shipping means to send the product(s) to the proper address. If you send the product(s) without any means to track the delivery and there is no receipt on our end, we cannot and will not be responsible for providing a refund for the product(s)/order.
Once the returned costume or item has been received and processed, we sent out the refund, which is usually within one week. Please note: during high volume times, the refund may be delayed due to traffic to our site and processing center.
Make sure to note somewhere inside of the package what size you would like to exchange for.
Yes, we can exchange what you ordered as long as your items are brand new, sealed in original packaging!
If you ordered the wrong size, then we can replace the product for you at no additional shipping charge.
However, you will be responsible for shipping your items back to us. Note: We are strict on items being returned brand new & unused. We inspect each and every return manually.
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